Customer Service Adviser. West. Irlanda

Customer Service Adviser

JJ Burke Car Sales is a family owned dealership specialising in exceptional cars and service since 1974. We are looking for an experienced Customer Service Adviser/ Administrator to join our team in Ballinrobe, Co Mayo, main Peugeot, Renault & Dacia dealer.  This is a fast paced and busy role where you’ll take responsibility for your customers, acting as the main point of contact and offering support and guidance whenever they visit us to get their car serviced, or when they need help or advice with the upkeep of their vehicle.

Our customer service team really are at the heart of ensuring our world class service is delivered so it is crucial we acknowledge our customers, respond quickly and aim to get the service right first time and every time.

Role & Responsibilities:

Handling and accurate scheduling of appointments according to customers’ needs.

Liaising with customers and agreeing costs.  

Finalising and explaining of invoices to customers.

Ability to promote our service range & promotions.

Understanding and implementation of manufacturer’s warranty policies & procedures & administration of warranty claims.

Quality control of vehicles prior to delivery to customer.

Control and implementation of necessary manufacturer’s standards and procedures.

Maintaining and developing relationships with customers.

Liaising with in-house body shop and workshop

Maintaining fluctuating workloads.

Candidate Requirements:

∙         Have excellent communication skills and be organised at all times.

∙      The candidate must have excellent customer service and be professional.

∙         Must be motivated and driven to perform to the best of their ability

∙         Must be flexible and able to work effectively as part of a team

∙         Must have excellent attention to detail

∙         Excellent computer skills are required.

∙         Experience of working in a similar role would be an advantage.

Benefits:

∙         Competitive salary  

∙         In-house and manufacture training will be provided

Why us...?

JJ Burke Car sales is an award-winning family run business. Having won LCV dealer of the year in 2020 and 2019, we are a top motor retailer, representing our vehicle manufacturers, selling, and servicing a huge range of cars & LCV and giving 100% customer service. We recognise the hard work, flexibility, and commitment of our staff so we offer an industry leading benefits package. This includes competitive basic salary, enhanced and additional earning potential through commission or bonus.

As an Employer we strongly believe in nurturing and providing our people with specific manufacturer brand and management training to enhance career development opportunities. We have a great bunch of people and we like to celebrate and encourage success at all levels.  So? What are you waiting for?