Guest Services & Social Media Officer. West. Irlanda

In anticipation of an exciting 2024, we are seeking a dynamic Full-Time Guest Services & Social Media Officer to play a pivotal role in elevating our guest experience and expanding our online presence.

Role Overview:

As the Guest Services & Social Media Officer, you will blend administrative prowess, reception expertise, and social media savvy to seamlessly manage various aspects of our hostel operations. Your enthusiasm for travel and hostel culture, coupled with a genuine desire to engage with guests from around the globe, will contribute to documenting and promoting the vibrant hostel life on our social media platforms.

Key Responsibilities:

    Curate and execute a social media calendar, creating, scheduling, and monitoring engaging content on platforms including Instagram, TikTok, Facebook, and our blog.

    Stay abreast of Galway events and social media trends to enhance community engagement.

    Efficiently handle reservations and day-to-day check-ins/outs using Cloudbeds.

    Maintain a meticulously organised front office, overseeing stock inventory, orders, and timely responses to calls, emails, and webchats.

    Foster positive interactions with guests at the front desk as well as during planned social events & activities. Offer advice on tours, travel, and city information while skilfully managing guest concerns.

    Provide guidance to the front office and accommodation teams in their daily duties.

    Conduct room checks, collaborating with management, the accommodation team, and maintenance teams to ensure the upkeep of furniture, finishes, and deep cleaning tasks.

    Manage and respond to guest reviews across all booking platforms.

Key Skills:

    2 years of prior hostel or hotel experience preferred.

    Competency with Cloudbeds or a similar Property Management System.

    Proven ability to calmly lead a team in day-to-day operations.

    Exceptional communication skills with fluency in English.

    Meticulous attention to detail.

    Knowledge of WordPress and web content management.

    Strong affinity for social media (Facebook, Instagram & TikTok) with a talent for developing creative marketing content.

    Genuine enthusiasm for travel, hostel culture and an eagerness to immerse oneself in hostel life.

Come be a part of our thriving hospitality family at The Woodquay Hostel.