Account Officer - KYC Remediation. Luxemburgo

Your role – Are you ready for a challenge?

Following an end to end Client due diligence review the primary role of the team is to clear any gaps while improving quality and achieving compliance with current and future regulatory standards.

Your responsibilities will be as follows:

    Act as the person of contact for partner and client queries received by email, post or by telephone in respect of client data management;

    Take the necessary action to respond in an effective, professional and timely manner to the queries received by telephone, email or post from partners, clients or sales colleagues consistently ensuring a high level of service;

    Perform accurate and timely processing of the receipt of client data and query resolution relating to the management of client data, including document management, review of information and update of our Data Management system;

    Assist in processing the due diligence review of transactions in line with corporate and regulatory standards;

    Assist in contacting Partners and Clients to collect up to date data information and document collected through the KYC process

    Assist  in contacting clients using mass mailing and other client outreaching tool.

    Assist in communicating to Partner and Client on corporate initiatives

    Develop and maintain a strong working relationship with our sales consultants and all partners;

    Maintain an ongoing awareness of services, review procedures and ensure quality improvements are made as required.

Your profile – Have you got what it takes to become our Account Officer?

    A minimum of 2 years' experience working within the financial/insurance sector;

    Aware of developments within the financial/insurance sector in general;

    Knowledge of Compliance and AML regulation in the Life insurance sector

    Experience in AML/KYC remediation or with client due diligence

    You enjoy working in a challenging, fast paced environment and look for the opportunity to excel in all aspects of your role;

    Take personal pride in delivering high quality service to internal and external clients;

    Strong prioritisation skills and flexible, reliable and responsible in challenging situations;

    A team player with excellent interpersonal, customer service and communication skills (verbal and written) with active listening skills;

    Ability to work independently while keen to work as part of a team and assist colleagues;

    Ability to demonstrate a high level of initiative and problem solving capabilities;

    You will be self-motivated with a high level of attention to detail, ability to understand client requirements and to develop relevant solutions.

    Willing to make the extra effort as required;

    Fluency in English is required, any other European language skills will be considered an advantage.