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Client Services Manager (M/F). Luxemburgo
Ofertas de empleo en Luxemburgo de Agentes de bolsa, cambio y otros servicios financieros
Clasificación del trabajo: Técnicos y profesionales de nivel medio › Profesionales de nivel medio en operaciones financieras y administrativas › Profesionales de nivel medio en finanzas y matemáticas › Agentes de bolsa, cambio y otros servicios financieros.
Traducción de la profesión: Techniker und gleichrangige nichttechnische Berufe › Nicht akademische betriebswirtschaftliche und kaufmännische Fachkräfte und Verwaltungsfachkräfte › Nicht akademische Fachkräfte im Bereich Finanzen und mathematische Verfahren › Wertpapierhändler, -makler und Finanzmakler.
Descripción de la oferta de trabajo:
We are currently looking for a:
Client Services Manager (M/F)
Permanent Contract
Your mission:
The Client Service Manager‘s (CSM) prime responsibility is to :
Actively manage and develop the relationship of an assigned client base
Maintain existing revenue and improve direct contribution
Manage the organic development of the account, e.g. new fund launches and service expansion with Client Vision (CRM tool) update in terms of revenues
Full ownership of KYC/AML documentation for all clients under management
Negotiate the agreements with the support of the legal team
Participate to the Board meetings of the funds
Follow the credit lines requests
Define and update Client relationship governance with Client Lines heads or local liaisons and the Global Relationship Managers
Plan and organize regular Client meetings and visits with detailed agendas and call memos in Client Vision
Actively identify cross selling opportunities and contribute to the Sales effort by identifying new business opportunities in or outside the Client base
Be the key contact for the Clients assigned in what concerns the overall relationship with BP2S (communication in and out)
Be in charge of proactive operational service delivery in accordance with SLA through KPI's centralization and Service Review preparation
Actively manage the operational service quality through animation of client account managers, monitoring of issue / action log and resolution of service issues
Manage governance of client meetings related to service delivery in the context of the agreed SLA, including responsiveness on actions / follow-ups
Be responsible for client communication and client reporting related to transversal service delivery in the context of the agreed SLA, ensuring consistency – pro-activity across the business
Monitor the client's perception of service - provide feedback internally and influence positively with the client at all times
Ensure that all complaints, disputes and errors raised by the client or escalated by the Client Account Managers are resolved satisfactorily. This includes liaising with the Operational Risk Analyst (ORA) to determine whether complaint should be logged as such in the ORA database
Your profile:
Education:
University degree or equivalent in accounting, banking, business administration
Professional Experience:
Minimum of 10 years' experience in the Fund Industry
Successful experience in client relationship management
Behavioural Skills:
Communication skills - oral & written
Client focused
Decision Making
Personal Impact / ability to influence
Attention to detail / rigor
Transversal Skills :
Ability to understand, explain and support change
Ability to anticipate business / strategic evolution
Ability to develop others & improve their skills
Ability to develop and leverage networks
Language Skills:
Native level of English
Any other language (French, German, Luxembourgish, Spanish, …) would be an advantage
Language Skills:
English Fluent
Any other language (French, Italian, German, Luxembourgish, Spanish, etc…) would be an advantage
During the finalization of the recruitment process, the preselected candidate will be asked to provide us an extract from his/her criminal record dated less than 3 months (record N°3 for Luxembourg), according to the dispositions of the law from July 23 2016 concerning the criminal record.
País del trabajo: Luxemburgo.
Número de puestos: 1.
Nivel educativo: Grado o nivel equivalente.
Experiencia: 10 años.
Empleador: BNP PARIBAS, Succursale De Luxembourg.
Instrucciones para solicitar:
Oferta de trabajo obtenida del portal Eures, con fecha 30 de Marzo de 2024, y con identificador de la vacante:PES_LU_719588.
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