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Desktop Support - Cork. South-West. Irlanda
Ofertas de trabajo en Irlanda (South-West )
Descripción de la oferta de trabajo:
Are you an Desktop Support Specialist, or looking to kickstart your career in IT?
Rockwell Engineering are seeking a motivated and talented individual to join our team in a Desktop Support role.
About the Role
Reporting to the IT Manager, the successful candidate will be a detail-orientated individual who will provide IT support to our internal users. As a Desktop Support Specialist, you will be the first point of contact for troubleshooting hardware and software issues (break/ fix), assisting with system installations and ensuring the smooth operation of our IT infrastructure.
Key responsibilities of the role include, but are not limited to:
User Support:
- Provide timely and effective support to end-users, addressing hardware and software issues.
- Assist in the set-up and configuration of workstations, laptops, and other devices.
Troubleshooting:
- Diagnose and resolve technical issues related to hardware, software, and network connectivity.
- Document and track support issues to ensure timely resolution.
System Maintenance:
- Conduct routine maintenance tasks, including updates, patches, and system upgrades.
- Collaborate with the IT team to implement and maintain security protocols.
Communication:
- Clearly communicate technical solutions to non-technical users.
- Provide training and guidance to users on IT best practices.
Collaboration:
- Work closely with other IT team members to solve complex issues and improve overall system functionality.
- Collaborate with external vendors, when necessary, to resolve issues in a timely manner.
About You
- Hold a Bachelor’s degree (level 7 or level 8) in Computer Science, Information Technology, Computer Engineering or a related field (or equivalent practical experience).
- Be fluent in English with excellent written and verbal communication skills.
- Have a strong passion for technology and a desire to build a career in IT support.
- Have excellent attention to detail alongside an ability to multitask.
- Have excellent problem-solving skills with a keen attention to detail.
- Have strong communication and interpersonal skills.
- Have a practical, hands on approach to work.
- Ability to prioritise and manage multiple tasks in a dynamic work environment.
- Be familiar with common operating systems (Windows 10 & 11, Office 365, Asset management, Cloud Based Systems, mobile (Apple and Android), Remote Support, Active Directory, Wireless Networks (Wi-Fi), Wired Networking (DNS, DHCP, TCP/IP, routers, switches, cabling, patching), Servers) and basic networking concepts.
Why join Rockwell?
- Professional development opportunities
- Free onsite parking
- Bonus
- Pension support
- Wellbeing programme
- Competitive salary based on experience
- Hands-on training
País del trabajo: Irlanda.
Región: South-West .
Ver 202 ofertas de trabajo en "South-West " (Irlanda).
Número de puestos: 1.
Empleador: ROCKWELL CONSTRUCTIONS LIMITED.
Instrucciones para solicitar:
Oferta de trabajo obtenida del portal Eures, con fecha 18 de Abril de 2024, y con identificador de la vacante:2332676.