German Payments & Risk Associate. Portugal

Our international client in Lisbon within the iGaming industry is growing and looking for a German speaking to join the Payments & Risk Team. Great opportunity to be part of a reputable brand in the heart of Lisbon with good benefits and real opportunities for career progression!

This person would be responsible for the day-to-day management of the operations to ensure delivery of service within the agreed quantitative and qualitative standards with a focus on team performance, customer satisfaction and timely resolutions.

Responsibilities:

Maintain agreed service levels for the DE labels

Support the DE hotline

Liaise with players on account-related issues, resolving problems and ensuring high levels of customer care

Handle customer documents as part of the KYC or risk prevention flow

Review customer withdrawals within the agreed time frames

Perform overall review of accounts as part of withdrawal approval and/or fraud prevention procedures

Analyze customer deposits and account categories, to prevent fraud, correct errors and resolve problems

Analyze records of Affiliate accounts, to ascertain whether there are any irregularities

Suggest improvements to procedures and systems, in the interests of fraud prevention and customer care

Investigate financial irregularities on accounts

Work with colleagues in other departments to resolve account-related issues and prevent fraud

Help maintain quality control and customer care through analysis of player contact

Investigate risk issues relating to third-party processors

Check gaming history

Requirements:

Experience in the Risk division (6 months+) or in Customer Service (1 year+)

Sound knowledge of the different aspects of Risk work including Online Payments or Financial

Services knowledge

Ability to identify subtle fraud and abuse patterns

Sound and demonstrable experience with fraud analysis and investigations

Fluent in German language and English at business level

Command of another language is a plus

Good communication skills and ability to effectively deliver feedback

Self-motivation

Ability to perform well under tight deadlines within a dynamic environment

Very good command of Microsoft office tools

Proven aptitude to work in a team, as well as guide and influence others

Strong logical reasoning skills with an analytical approach

Demonstrated decision-making and problem solving skills

Ability to work on hybrid mode in regards to office-home work

Ability to work on 24/7 shifts – Morning, Afternoon, Night shift (night shift is optional)

Benefits:

Permanent working contract

Annual Gross Salary: 25.000 € (split in 14 payments)

Food Allowance: paid monthly: 6,83 € net per working day

Health Insurance

Birthday Day: 1 Extra leave day per year

Annual Bonus up to 10%

Home Office: 2 days in the office and 3 days from home in average per week

Other Benefits for being Entain Employee: Access to LinkedIn Learning, Access to Employee

Assistant Tool, fruit and coffee in the office, protocols with local partners

Required language: German