Turkish speaking Customer Support Agent to Lisbon!

Responsibility

Provide support to high level clients to help them grow across multiple channels – chat, email and phone;

Support and expand the self-serve advertising base for clients in the online and digital advertising domain;

Provide pre and post-sales support for all self-service products;

Provide product and tool support to enhance clients’ experience;

Identify and solve problems technical bugs and ads’ delivery issues;

Resolve customer issues in a timely manner, pro-actively communicate to clients on progress and pro-actively identify areas where clients can improve usage of our solutions;

Provide vital product insights and feedback from our customers to engineering.

Your Profile

Native level written and verbal communication skills in Turkish;

Good knowledge of English (B2 level) required;

Computer skills (basic skills mandatory, advanced skills like coding preferential);

Good analytic skills and logical thinking; Excellent communication skills: verbal, written, listening skills;

Proactive and quick learner, able to adapt and to continuously evolving needs to help clients grow their business on the advertising platform;

Ability to multitask and work under pressure;

Availability Monday to Sunday, including rotating weekends;

EU citizenship or work permit for Portugal.

Our clients offer

Possibility of cooperation with leaders in various industries;

Stable work and career progression; Investment in training and personal development;

Health Insurance since day one in the company;

Possibility to live in one of our clients apartments;

Initial flight expenses refund; Annually complementary return flight to your home country (within Europe);

Free Portuguese language courses, sport activities and organized events;

Monthly and Quarterly Bonus.

Required language: Turkish